Your team and your own account

The three roles

Everyone who signs into your panel has one of three roles. There is no permission list to assemble — you pick a role, and the role decides what they meet.

There is exactly one Owner, and it starts as the person who signed up and paid. Admin and Support can be held by as many people as your plan has seats for. The same three descriptions sit on the Team screen, in a card headed "What each role can do", so nobody has to remember them.

Every role change, invitation and removal is written to your account’s audit trail. There is no screen in the panel that shows it to you — it exists so that a question about who did what has an answer.

What a Support member actually meets

The panel does not hide screens from people. Where a role cannot do something, the control is on screen and disabled, with the reason beside it — so the person can see that the thing is possible and knows who to ask.

Refund is the only order action that needs an Admin. This is the sentence to read before you hire: someone brought in to answer customers can chase a delivery all the way to done, but cannot give money back without you.

The Team screen

Team is in the sidebar, between Connections and Subscription. The line under the title is your seat count — "3 of 5 seats used", or "3 members · unlimited seats" on a plan with no ceiling.

• Members — everyone who can sign in, one row each.
• Pending invitations — only appears when you have some.
• Invite someone — the form, on the right.
• What each role can do — the three descriptions, on the right.

A member’s row carries their initials, their name (with "you" beside your own), their email address, when they were last in the panel — or "never signed in", which is a fact rather than a blank — and their role.

Anything you do here answers in a band across the top of the screen: green when it worked, amber with the reason when it did not.

Seats

Your plan sets how many seats you have. A seat is taken by a member or by an invitation nobody has accepted yet — the Pending invitations card says so in its header: "each holds a seat".

When the last seat goes, an amber band appears at the top of Team: "Every seat on your plan is taken (3 of 3). Nobody is removed automatically — upgrade, or free a seat first.", with a Compare plans button. The invite form below it is locked rather than hidden, and carries its own line: "No seat is free, so the invite form is locked. Upgrade your plan or remove a member or pending invitation."

Three pending invitations on a three-seat plan means nobody else can be invited, even though nobody has joined. Revoking one frees its seat immediately. An invitation that expires stops holding a seat on its own, and drops off the list.

Reaching the seat limit removes nobody. No one is signed out, no role is downgraded, and nothing you have already sold is touched — the only thing that stops is adding one more person.

Inviting someone

The "Invite someone" card takes an email address and a role, then "Send invitation". The role list offers Admin and Support only. Ownership is never invited — a new owner has to be someone who already accepted.

They get an email with a link that expires in seven days. The seat is held from the moment you press the button until they accept or you revoke it, so the count moves before anybody joins.

Their side of it is one page. It names the company they are joining, who invited them, the address the invitation was sent to, and the role with the same description you read on the Team screen — all before they choose a name and password. Accepting signs them straight into the panel.

An address can belong to only one Esimbit account. If the person already has one — with another reseller, or as a customer of one — the invitation is refused and you are told so in the amber band. Invite them on a different address.

If the email itself cannot be sent, no invitation is created and no seat is held. You are told, and you can simply try again.

Resending and revoking

Each pending invitation shows the address, who invited them, when it expires, and the role. Two actions sit on the row: Resend and Revoke.

Resending issues a new link and cancels the old one. That is the point of it — use it when a link was seen by the wrong person. It also means a colleague who is halfway through the old link will find it dead, so tell them a new one is coming.

Revoking cancels the invitation and frees its seat at once. Nothing is sent to the person; the link they hold simply stops working.

Changing someone’s role

A member’s role sits on their row as a dropdown, offering Admin and Support. Choosing the other one takes effect immediately and confirms in the green band: "Dilek is now Support."

Three rows show a fixed badge instead of a dropdown, and this is deliberate:

• Your own — you cannot change your own role. Otherwise the last admin could demote themselves and lock the team out of its own settings. Ask another admin, or the owner.
• The owner’s — the owner’s role moves only by transferring ownership.
• Everyone’s, if you are a Support member — you can read the team, not rearrange it.

Removing someone

Remove sits at the end of a member’s row. There is no second confirmation — the band afterwards reads "Dilek was removed and signed out everywhere."

Removal signs them out immediately. A panel tab they left open stops working at the next thing they click, rather than lingering with access. There is no undo: bringing them back means inviting them again, which takes a seat again.

You cannot remove yourself, and you cannot remove the account owner — neither button is offered. To retire an owner’s account, transfer ownership first, then remove them.

Handing the account to someone else

Only the owner sees "Make owner", and only beside a member who is not already the owner and is not themselves. Pressing it opens a confirmation on the row rather than a new screen.

The confirmation says exactly what you are agreeing to: "Dilek becomes the owner and you become an Admin. You will lose access to the subscription and cannot undo this yourself — only the new owner can hand it back." Under it is a field for your own current password, then "Transfer ownership".

The password is asked for because this is the one action that takes your own highest privileges away. Once it goes through, the billing portal and the invoices are no longer yours — you are an Admin, and getting ownership back is the new owner’s decision.

The change is instant, and the panel re-reads who you are as it finishes, so the controls you no longer have lock themselves in front of you.

Your own account

Your name at the foot of the sidebar opens "My account". The arrow button beside it is Sign out — they are separate on purpose. This screen is not role-gated: nothing on it touches the business, so Support edits their own account like everyone else.

The Profile card holds your name, your email address, and the three password fields, under a single "Save changes" button. Changing your name changes it everywhere your colleagues see you.

Your email address is shown but cannot be edited: "This is the address your invitation was sent to and the one the audit trail records. Ask an admin if it needs to change."

Changing your password

Three fields, in this order: your current password, the new one, and the new one again. Leave the last two empty to keep the password you have — the Save button on that card also saves your name, so an empty password is not a mistake. If the two new ones disagree you are told under the field and Save stays disabled.

Changing your password signs out your other devices, not this one. That is the useful half: if you think someone else has your password, changing it here ends their session as well, and you stay where you are.

Language, appearance and your role

Two cards down the right of My account. Language offers English, Türkçe and العربية; Appearance offers Dark, Light and "Match my device". Both apply the moment you press them — there is nothing to save.

They are remembered in different places, and each card says which. Your language is saved to your account, so it follows you to your next device. Your theme is remembered in this browser only, so the same account can be dark on your laptop and light on the shop computer.

Below them, a card headed "Your access" shows your role, the one-line description of what it allows, and a link to Team. It is a reminder, not a control — your own role is never yours to change.